Dear Valued Patient,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
We understand that you have many different questions regarding our your dental visit. Please read below to help answer any possible questions you may have.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
- Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you arrive for your appointment. We are doing our best to allow greater time between patients and reduce waiting times for you. When you arrive for your appointment, we ask you to call us to let us know you are at the office and wait in your car.
- When you come into the office we will be waiting for you at the waiting room door. You will be asked the screening questions again and we will take your temperature.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- Once you are cleared, you will be taken back to the dental chair. Before you sit down, we will have you wash your hands and rinse with hydrogen peroxide for one minute. Hydrogen peroxide has not been proven to kill COVID-19, but it does reduce bacteria and viruses in the mouth and has been backed by the CDC and ADA as an acceptable, absolutely harmless precautionary measure.
- appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment or that your previous scheduled appointment time will need to be adjusted.
- We are asking you to reschedule your appointment if you think you are sick with anything contagious. Not just with COVID-19, but anything that could possibly be transmitted to another patient or staff member. You will not be charged a cancellation fee if you reschedule your appointment during this current time, we all need to help each other stay healthy.
What we are doing to keep you safe at your dental appointment?
- Increased health screening of all staff and patients: Every patient will be asked, before their and at appointment, screening questions to determine if they have possibly been exposed to COVID-19 as well as get their temperature taken. If a person has a fever or answers yes to the screening questions, we will reschedule them at no charge
- At the beginning of each workday, the entire staff is taking their temperatures as well and will wear a screening badge
- Increased staff personal protective equipment
- Air Purifiers have been added to every operatory and in the front office
- Routine disinfection of waiting room, bathrooms, and door handles
- Increased control of aerosol reduction: barrier devices are and high-speed evacuation suctioning during every aerosol producing procedure.
- Hygienists all have a new suctioning device that will be used during your cleaning appointments that has been proven to reduce aerosol by 90%
- We are limiting the amount of people are in our office building at the same time: Please DO NOT bring anyone with you to your appointments unless absolutely necessary. We are requesting that anyone not having dental treatment to wait in their car. We will not be utilizing the reception area until further notice.
- Increasing use of “paperless” documentation and communication
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at office number or visit our website at web address. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.